Mb0023 Business Communication Assignment


so much disturbance and noise was there. Later I realize there are some barriers because of which I did not performed up to the mark.After analyzing my experience there are some points I found which could be barrier for healthy communication and analysis of which are needed before coming up with ways toeliminate or minimize them. These barriers may be classified as follows – 

Barriers to Communication1.

Environmental Barriers

– This is the same as

physical noise

, which could be in theform of distracting sounds, an overcrowded room, poor facilities and acoustics, all of which may hinder the ability to listen to and understand the message.

2. Individual Barriers

– A major barrier to interpersonal communication is

a tendencyto judge, evaluate, approve or disapprove of the views of another person

. Thishappens particularly in situations where we have strong feelings about something. In suchcases, we tend to block out the communication and form our own viewpoints.

3. Organizational Barriers

– In organizations that are too hierarchical, that is, wherethere are multiple “layers”, messages may have to pass through many levels before theyfinally reach the receiver. Each level may add to, modify or completely change themessage, so much so that it becomes distorted by the time it reaches the intendedreceiver. In other words, there is likely to be loss of meaning and the message may notreach the receiver in the same way as it was intended by the sender.Another type of organizational barrier is a

departmental barrier

. This means that

eachdepartment in an organization functions in isolation

and there is no co-ordination or communication between them.

4. Channel Barriers

– In the earlier section, it was pointed out that communication canfail due to any of the different elements going wrong.

Wrong choice of channel

is one of the main barriers to communication. Using a wrong medium of advertising, or conveyinga message orally when a written letter would be more appropriate, are examples. Thewritten channel is more appropriate when the communication is more formal or for keeping things on record, while emotional messages such as feelings about co-workersare better conveyed orally.

5. Linguistic and Cultural Barriers – 


the sender of the message uses alanguage that the receiver does not understand

, the communication will not succeed.Either the sender may be using a different or foreign language, or the language used may be too highly technical for the receiver to understand.


With Lots of Lucks: Ali


Master of Business Administration - MBA Semester 1MB0039 – Business Communication - 4 CreditsAssignment Set- 1 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.Q.1 Explain the different types of communication with relevant examples. (10 marks)

Communication is a process that involves exchange of information, thoughts, ideas andemotions. Communication is a process that involves a sender who encodes and sends themessage, which is then carried via the communication channel to the receiver where the receiverdecodes the message, processes the information and sends an appropriate reply via the samecommunication channel.

Types of Communication:

Communication can occur via various processes and methods and depending on the channel usedand the style of communication there can be various types of communication.

Types of Communication Based on Communication Channels:

Based on the channels used for communicating, the process of communication can be broadlyclassified as verbal communication and non-verbal communication. Verbal communicationincludes written and oral communication whereas the non-verbal communication includes bodylanguage, facial expressions and visuals diagrams or pictures used for communication.Verbal CommunicationVerbal communication is further divided into written and oral communication. The oralcommunication refers to the spoken words in the communication process. Oral communicationcan either be face-to-face communication or a conversation over the phone or on the voice chatover the Internet. Spoken conversations or dialogs are influenced by voice modulation, pitch,volume and even the speed and clarity of speaking. The other type of verbal communication iswritten communication. Written communication can be either via snail mail, or email. Theeffectiveness of written communication depends on the style of writing, vocabulary used,grammar, clarity and precision of language.

Nonverbal Communication:

Non-verbal communication includes the overall body language of the person who is speaking,which will include the body posture, the hand gestures, and overall body movements. The facialexpressions also play a major role while communication since the expressions on a person’s facesay a lot about his/her mood. On the other hand gestures like a handshake, a smile or a hug canindependently convey emotions. Non verbal communication can also be in the form of pictorialrepresentations, signboards, or even photographs, sketches and paintings.

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